Refund

Refund & Cancellation Policy

ThePujaSeva.com provides an online marketplace for connecting Yajmans with Pandits for religious and related services. This Refund & Cancellation Policy explains the general approach for payments, cancellations and refunds on the Platform.

1. Membership Payments: Membership fees and recurring payments made through the applicable payment gateway are subject to the applicable membership terms displayed at the time of payment. Users should review the membership details before confirming payment.

2. Booking Cancellation: A Yajman or Pandit should communicate as early as possible if a booking needs to be cancelled or rescheduled. Any refund relating to a service booking may depend on whether payment was made, the agreed cancellation terms and the circumstances of the cancellation.

3. Service Disputes: If a user has a complaint regarding a booking or service, the user may contact the Platform through the available support/complaint process. The Platform may review the complaint and assist where reasonably possible.

4. Payment Gateway: Where payments are processed through a third-party payment gateway, the payment gateway may also apply its own applicable terms, processing rules and refund procedures.

5. Successful Payments: A successful payment does not automatically guarantee acceptance or completion of a particular religious service. Users should confirm booking details, availability and other arrangements with the concerned Pandit.

6. Refund Processing: Where a refund is approved, the refund may be processed through the applicable payment method or payment gateway, subject to its processing time and applicable rules.

7. No Unauthorised Refunds: Users must not make false claims or misuse the refund or cancellation process. The Platform may review suspicious or fraudulent refund requests.

8. Policy Changes: This Refund & Cancellation Policy may be updated when the Platform, payment methods, services or applicable requirements change.

Contact: For cancellation, refund or payment-related questions, users may contact ThePujaSeva.com through the contact/support details published on the Platform.